TRANSFORMING
ENGAGEMENT
JOURNEYS
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+
AMBICIÓN
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El nuevo servicio de Alkemy dedicado
a la evolución del Customer Engagement.

TRANSFORMAMOS
TOUCHPOINTS
EN CONEXIONES,
DATOS EN RELACIONES
E INTERACCIONES
EN VALOR MEDIBLE
Y DURADERO.

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NUESTRAS SOLUCIONES
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Lo importante es permanecer:
Relevantes. Leales. Comprometidos.
Auténticamente.

(01) CRAFTING ENGAGEMENT PROGRAMS
Diseño estratégico de programas de engagement que transforman objetivos en resultados.
(02) BRINGING ENGAGEMENT PROGRAMS TO LIFE
De la estrategia a la ejecución: implementación end-to-end de programas de engagement.
(03) OPTIMIZING ENGAGEMENT PROGRAMS
Optimización continua basada en datos en tiempo real para maximizar el ROI.
(04) ENGAGEMENT & LOYALTY INNOVATION
Innovación continua en estrategias de engagement y lealtad gracias a nuestra experiencia internacional.
(05) FUTURE OF ENGAGEMENT EXPERTISE
Todo el conocimiento que anticipa el futuro del engagement.
La nueva generación del CUSTOMER ENGAGEMENT,
entre experiencia e innovación
para crear nuevo valor.
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COMPETENCIAS
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END-TO-END.
HAND IN HAND.
BRAND EXPERIENCE
Brand experience integra desde la estrategia a la ejecución a través de todos los touchpoints. Una agencia creativa a tu servicio.
CONSULTORÍA
Estrategia data-driven para objetivos de negocios concretos y medibles.
Las personas que mantienen todo en movimiento.
TECNOLOGÍA
Desarrollo
e implementación
de soluciones tecnológicas para la evolución digital.
“No infrastructure, ”
no party"
DATA &
ANALYTICS
Mejora del rendimiento a través de modelos analíticos avanzados. Todo el mundo de datos y la IA, hechos a medida.
MARKETING
& MEDIA
Estrategias de medios integradas para awareness, consideración y adquisición‍ Rastrean, impactan.
Nunca hay UN SOLO MODO de hacer
un trabajo excelente. Pero tenemos
TODAS LAS HERRAMIENTAS para saber cómo hacerlo.
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CÓMO TRABAJAMOS
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LOS RESULTADOS LLEGAN
GRACIAS A UN
ENFOQUE
CONSOLIDADO.
DISEÑO

Planificación de una estrategia personalizada, definiendo objetivos, segmentación de targets, customer journey y touchpoints clave.

EJECUCIÓN

Implementación operativa de la estrategia a través de la integración de tecnologías, la activación de los canales y configuración de herramientas de engagement y monitoreo.

MEJORA

Medición del rendimiento con KPI específicos, análisis de datos en tiempo real y optimización continua de las acciones para maximizar el valor y la eficacia del engagement.

alkemy Nova
En una era donde la atención está fragmentada y el engagement es cada vez más desafiante, los programas avanzados de customer engagement representan una oportunidad extraordinaria: transformar cada interacción en un diálogo auténtico y continuo entre la marca y las personas.
El engagement eficaz nace de la combinación de datos precisos, tecnología avanzada y creatividad centrada en las personas. Un sistema dinámico que evoluciona con las expectativas del público, generando valor tangible en cada touchpoint, desde la experiencia física hasta la digital, en un único flujo y sin interrupciones.
GABRIELE POZZI
ALKEMY NOVA LEADER
alkemy Nova
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+
CONTACTOS
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+
ALKEMY
ENABLING EVOLUTION
VIA S. GREGORIO 34
20124 MILANO - ITALY
©ALKEMY 2025 - ALL RIGHTS RESERVED

INFO@ALKEMY.COM
POLÍTICA DE PRIVACIDAD
SI PUÒ SEMPRE
EVOLVERE
AL HACER CLIC EN ENVIAR, CONFIRMAS HABER LEÍDO Y ACEPTADO LA POLÍTICA DE PRIVACIDAD.
TRANSFORMING
ENGAGEMENT
JOURNEYS
+
+
AMBICIÓN
+
+
La nueva práctica de Alkemy dedicada
a la evolución del Customer Engagement.
...
TRANSFORMAMOS
PUNTOS DE CONTACTO
EN CONEXIONES,
DATOS EN RELACIONES
E INTERACCIONES
EN VALOR MEDIBLE
Y DURADERO.
+
+
OUR SOLUTIONS
+
+

Being there is what counts.
Relevant. Loyal. Engaged.
Genuinely.

(01)
CRAFTING ENGAGEMENT PROGRAMS
Strategic design of engagement programmes that transform objectives into results.
(02)
BRINGING ENGAGEMENT PROGRAMS TO LIFE
From strategy to execution: end-to-end implementation of engagement programmes.
(03)
OPTIMIZING ENGAGEMENT PROGRAMS
Ongoing optimization based on real-time data to maximize ROI.
(04)
ENGAGEMENT & LOYALTY INNOVATION
Ongoing innovation in engagement and loyalty strategies thanks to
our international expertise.
(05)
FUTURE OF ENGAGEMENT EXPERTISE
All the know-how that anticipates the future of engagement.
New generation
 CUSTOMER ENGAGEMENT ,
leveraging experience and innovation
to create new value.
+
+
SKILLS
+
+
END-TO-END
HAND IN HAND.
BRAND EXPERIENCE
Integrated brand experience from strategy to execution via all touchpoints.
A creative agency at your service.
CONSULTING
Data-driven strategies for concrete and measurable business objectives.
People that keep things moving.
TECHNOLOGY
Development and implementation of technological solutions for digital evolution.
No infrastructure, no party.
DATA &
ANALYTICS
Improvement of performance using advanced analytical models.
A whole world of data and AI, custom-made.
MARKETING
& MEDIA
Integrated media strategies for awareness, consideration and acquisition Tracking and sniping.
There’s  NEVER ONLY ONE WAY 
to do an excellent job.
But we have  ALL THE TOOLS 
for understanding exactly how to do it.
+
+
HOW WE WORK
+
+
RESULTS ARRIVE
THANKS TO A
CONSOLIDATED
APPROACH.
DESIGN

Design of a personalized strategy through definition of objectives,
segmentation of targets, customer journeys and key touchpoints.

EXECUTE

Operating implementation of the strategy through the integration of technologies, activation of channels and configuration of engagement and monitoring tools.

ENHANCE

Measurement of performance using specific KPIs, real-time analysis of data and continual optimization of actions to maximize the value and effectiveness of engagement.

In an era in which attention is fragmented and engagement is increasingly challenging, newly evolved customer engagement programmes offer an extraordinary opportunity:
to transform every interaction into an authentic and ongoing dialogue between brands and people.
Effective engagement grows out of a coming together of accurate data, advanced technology and human-centric creativity. A dynamic system that evolves along with people’s expectations generates tangible value at every moment of contact - whether the experience is physical or digital - in a unique flow with no interruptions.
GABRIELE POZZI
ALKEMY NOVA LEADER
+
+
CONTACTS
+
+
ALKEMY
ENABLING EVOLUTION
VIA S. GREGORIO 34
20124 MILANO
ITALY
©ALKEMY 2025 - ALL RIGHTS RESERVED
INFO@ALKEMY.COM
PRIVACY POLICY
TRANSFORMING
ENGAGEMENT
JOURNEYS
+
+
AMBICIÓN
+
+
Alkemy’s new practice dedicated
to the evolution of Customer Engagement.
WE TRANSFORM
TOUCH POINTS
INTO CONNECTIONS,
DATA INTO RELATIONSHIPS
AND INTERACTIONS
INTO MEASURABLE
AND LONG-LASTING VALUE.
+
+
OUR SOLUTIONS
+
+

Being there is what counts.
Relevant. Loyal.
Engaged. Genuinely.

(01)
CRAFTING ENGAGEMENT
PROGRAMS
Strategic design of engagement programmes that transform objectives into results.
(02)
BRINGING ENGAGEMENT PROGRAMS TO LIFE
From strategy to execution: end-to-end implementation of engagement programmes.
(03)
OPTIMIZING ENGAGEMENT PROGRAMS
Ongoing optimization based on real-time data to maximize ROI.
(04)
ENGAGEMENT & LOYALTY INNOVATION
Ongoing innovation in engagement and loyalty strategies thanks to our international expertise.
(05)
FUTURE OF ENGAGEMENT EXPERTISE
All the know-how that anticipates the future of engagement. All the know-how that anticipates the future of engagement.
New generation
CUSTOMER ENGAGEMENT,
leveraging experience and innovation
to create new value.
+
+
SKILLS
+
+
END-TO-END.
HAND IN HAND.
BRAND EXPERIENCE
Integrated brand experience from strategy to execution via all touchpoints.
A creative agency at your service.
CONSULTING
Data-driven strategies for concrete and measurable business objectives.
People that keep things moving.
TECHNOLOGY
Development and implementation of technological solutions for digital evolution.
No infrastructure,
no party.
DATA &
ANALYTICS
Improvement of performance using advanced analytical models.
‍A whole world of data and AI, custom-made.
MARKETING
& MEDIA
Integrated media strategies for awareness, consideration and acquisition
Tracking and sniping.
There’s NEVER ONLY ONE WAY to do
an excellent job. But we have
ALL THE TOOLS
for understanding exactly how to do it.
+
+
HOW WE WORK
+
+
I RESULTS ARRIVE
THANKS TO A
CONSOLIDATED
APPROACH.
DESIGN

Design of a personalized strategy through definition of objectives, segmentation of targets, customer journeys and key touchpoints.

EXECUTE

Operating implementation of the strategy through the integration of technologies, activation of channels and configuration of engagement and monitoring tools.

ENHANCE

Measurement of performance using specific KPIs, real-time analysis of data and continual optimization of actions to maximize the value and effectiveness of engagement.

In an era in which attention is fragmented and engagement is increasingly challenging, newly evolved customer engagement programmes offer an extraordinary opportunity:
to transform every interaction into an authentic and ongoing dialogue between brands and people.
Effective engagement grows out of a coming together of accurate data, advanced technology and human-centric creativity. A dynamic system that evolves along with people’s expectations generates tangible value at every moment of contact - whether the experience is physical or digital - in a unique flow with no interruptions.
GABRIELE POZZI
ALKEMY NOVA LEADER
+
+
CONTATTI
+
+
ALKEMY
ENABLING EVOLUTION
VIA S. GREGORIO 34
20124 MILANO
ITALY
‍
INFO@ALKEMY.COM
‍
©ALKEMY 2025 - ALL RIGHTS RESERVED
PRIVACY POLICY